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 | | Customer service Executive | Post # : 103813 |
| | | Poster: | Abhinaya28 | | Date Posted : | April 3, 2019 | | Location: | Chennai, India | | Salary/Rate: | 22000 |
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Designation: Customer Service Professional - BPO.
Job Role: Semi Voice Process
Location: Ramanujan IT SEZ, Taramani, Chennai
Shift Timings: Rotational Night shifts
Benefits: Free Cab Facility (Door Step Pick-up and Drop)
Incentives
Language: English (OR) French
Description:
• Answer inbound chat, covering a full range of client’s products and services including obtaining all information necessary for resolution of transaction.
• Achieve sales targets by effectively communicating benefits of products and services to customers.
• Be knowledgeable of clients marketing initiatives and effectively communicate marketing campaigns and promotions to customers.
• Utilize all available resources to reach out to prospects and turn those prospects into customers. Sales through Customer Service
• Accurately process and record call transactions using a computer and designated tracking software;
• Offer alternative solutions where appropriate with the objective of retaining customers and client’s business.
• Follow up and make scheduled call back to customers where necessary.
• Follow standard processes and procedures. Identify and escalate priority issues per Client specifications. Redirect problems to appropriate resource.
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